Privacy Policy

This privacy policy (“Policy”) explains how your personal information is collected, used, and disclosed on all main and subdomains of www.bhpoloclub.co.in (collectively, the "Site"), the online portal of BHPC Personal Care Private Limited, India. We understand your concerns about privacy, and we want to assure you that we take privacy matters seriously. References to “you” in this Privacy Policy, mean any person submitting any data to us or our agent or the Site

This Privacy Policy does not address or govern any information-gathering, use, or dissemination practices related to information collected from you other than directly through or from the Site, such as from other websites, telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

This Privacy Policy is incorporated into our Terms of Use for the Site by reference, as if set forth fully therein, which must be reviewed and accepted by you.

The Site is not intended for children under the age of 18. We do not knowingly collect personal information online from visitors in this age group.

If you have any comments or suggestions, we would be pleased to receive them via email at
cs@bhpoloclub.in

DATA COLLECTION

For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, telephone number, mobile number, fax number, email address, postal address, delivery address, payment details, payment card details or bank account details and other information incidental to providing goods or services (also referred to herein as “personal information”). We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, utilizing an "Email to a Friend" feature, or signing up to receive emails about our latest products and services.

When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies.  Your browser can be set to not accept cookies, but this would restrict your use of the Site. If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.

The Site uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for these purposes. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this Site and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

USE OF INFORMATION

By providing personally identifiable information to us, we are better able to match your interests. We may use your personally identifiable information to process and fulfill orders, to detect any fraud or site abuses, to send emails to confirm your order status and shipment, to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions. In general, we use personal information collected on the Site for the specific purpose for which it was volunteered; to help develop better products, and/or market, sell, or provide products and services; and to comply with any legal or regulatory requirements, process or provisions. In order to better serve you, we may combine information you provide to us on the Site with information we collect from you in stores or from third parties, including demographic or public information.

INFORMATION SHARING

We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with similar products and services you seek from the Site. We may also share your mailing address and shopping history with other catalog mail companies.

From time to time, we may disclose the data collected through the Site, including personally identifiable information, to other persons or entities whom we believe trustworthy. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. Additionally, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us. These services include:

1. Order fulfillment, warehousing, and delivery;
2. Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
3. Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
4. Payment processing services, fraud protection, and credit risk reduction; and
5. Legal, accounting, audit and other professional service providers.

We may also disclose the data collected through the Site, including personally identifiable information, to another party with which we enter or reasonably may enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that we or our assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process.

INFORMATION MANAGEMENT 

You may use the Site without providing any personally identifiable information.

We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from us, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by emailing cs@bhpoloclub.in.

If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. If you would like to opt-out of receiving communication via postal mail, contact cs@bhpoloclub.in. We will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

At your request, we will confirm what personally identifiable information it collects or holds about you, and will correct, update and/or remove such information. If you ask that we stop using or sharing your personally identifiable information, we will honor that request. However, we may retain records of your personally identifiable information for a period of time; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with local law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.

CREDIT AND FRAUD PREVENTION

We use standard and authorized payment services of reputed companies and our Credit and Fraud Prevention policies are aligned to the policies of these companies. All disputes would be subject to the jurisdiction of courts at Delhi.

COMPETITIONS

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

CONSESNT

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

PRIVACY POLICY UPDATES

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development.

QUESTIONS OR CONCERNS

If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to cs@bhpoloclub.in; we will make every effort to resolve your concerns.